Terms & Conditions
What makes us The Errand Squad
Interpretation & General
“Client” is the person, firm, company or organization for whom TES has agreed to provide the Services in accordance with these conditions; “TES” is The Errand Squad; “Contract” is the Agreement for the facilitation of Services which shall be governed by these conditions; “Services” Refers to all the services appearing on the Home page ; “Rates” means the Amount payable by the Client to TES as notified by TES from time to time. TES shall be entitled to alter and vary these conditions from time to time without any liability to the Client. It is the Client’s responsibility to check these pages periodically for any updates.
TES’s normal hours are 08.00AM – 5.00PM
Monday to Saturday. Where TES is required to provide Services outside of these
hours TES shall be entitled to make an extra Charge to the Client for this
reason, and the same shall be notified to the Client ahead of time. Outside
normal hours, the Client may reach TES by telephone or e-mail. TES will respond
to all messages left by the Client as soon as possible.
Supply of the Services
TES shall provide the Services to the
Client subject to these Conditions or such other conditions as may be agreed in
writing between TES and the Client.
The Service permits the Client to
instruct TES to facilitate errands for or on the behalf of the Client. This may
involve the pick-up and/ or delivery of personal or other items, messages, or
goods. TES may decline to run an errand which it deems immoral or unlawful.
The turnaround time for normal
errands (errands requiring no waiting, within TES area of coverage, not
encumbered by other agreements e.g., specified ‘time-bound’ and ‘urgent’) is 24
hours. However, TES intends to facilitate all errand requests within the same
working day, if such request has been received by TES by the errand
reception-cut-off time of 3pm. Requests received after 3pm may be facilitated
the following working day.
Where TES is unable to run any
errands, it will inform the Client as soon as is reasonably possible.
Charges
Subject to any special terms agreed,
the Client shall pay TES the Charge and any additional sums agreed between TES
and the Client for the provision of the Services.
TES shall be entitled to vary the
Charge from time to time and shall communicate any such changes to the Client
before any payment is made.
TES shall be entitled to invoice the
Client for any incidental costs incurred during the facilitation of the
Client’s request, including costs from unexpected delays, toll charges etc.
All quotations given and charges
mentioned will be inclusive of VAT unless otherwise stated.
The Charge and any additional sum due
shall be paid by the Client (without any set off, counterclaim or other
deduction) in advance or within one days of TES’s invoice date.
Client’s Responsibilities
Services provided by TES are provided
expressly for the Client or any person or group named by the Client to receive
the Service.
The Client shall not request of TES
to run errands which are immoral or unlawful in nature.
The Client shall endeavour to provide
TES with as much detailed information as possible regarding their request in
order for TES to provide excellent service.
The Client shall not ask TES to run
errands to, from and for people or places where SE staff or associates may
experience any form of abuse, bodily harm or death.
authorization (in such form as SE
shall request) for SE to use any such credit facility. The Client acknowledges
and agrees that SE shall have no liability or be responsible in any way
whatsoever in respect of the use of the Client’s
Termination and refunds
When the Client has entered into an
agreement with TES by assigning an errand and making payment for same, requests
for refunds may only be accommodated in the following circumstances:
·
where
TES has not already begun to process the request.
·
where
the errand does not require same day facilitation, in which case a minimum
24hour notice period by the Client is applicable.
TES will make refunds less direct
costs to itself including any handling costs
Without prejudice to any other rights
and remedies available, TES shall have the right to terminate the Contract for
the provision of all or any of the Services upon written notice if the Client
commits a serious breach of these conditions.
On termination for any reason
whatsoever, the Client shall immediately make payment to SE of all and any sums
outstanding and owing to TES under these conditions (including the Charge or
any outstanding balance)
Liability
TES shall not be liable for any loss,
cost, expense or damage of any nature whatsoever (whether direct or indirect)
resulting from the use of TES Services, except where it is expressly determined
that a person acting under the direct instruction of TES has knowingly acted in
a negligent manner.
TES warrants to the Client that TES
shall use all of its reasonable endeavours to provide the Services using
reasonable care and skill and, as far as reasonably possible, in accordance
with the Clients requests and instructions.
TES shall have no liability to the
Client for any loss, damage, costs, expenses or other claims for compensation
arising from requests or instructions supplied by the Client which are
incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival,
or any other fault of the Client.
TES shall not be liable or be deemed
to be in breach of the Contract by reason of any delay in performing, or any
failure, any of TES’s obligations in relation to the Services, if the delay or
failure was due to any cause beyond TES’s reasonable control.
Subject to the provisions of these
Conditions of Service, the maximum liability of TES to the Client for breach of
any of its obligations hereunder shall be limited to the value of the Charge
(provided that the Charge has at such time been paid by the Client in full)
Disclosure of information
All information received by TES in
relation to the Client shall remain confidential and, except as maybe required
by law, TES shall not, without the Client’s prior written consent, disclose or
divulge to any third party any information of any nature whatsoever in relation
to the Client.
Unless TES receives notice from the
Client to the contrary, TES shall from time to time provide to the Client (by
telephone or email) such information in relation to the Services that TES
considers may be of interest to the Client.